{"xsrfToken":"87cefefa926a7b4573a5f3547a1e82f664d3b89e_lout","branding":{"id":"2","key":"sat","name":"Soporte Autana Tech","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b5a810","headerLinkHoverBGColor":"#b5a810","headerBadgeColor":"#b5a810"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/19cc5476-90bb-4b97-ae77-a7185d807900/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzliZWE2OC1lNDNjLTRjZGUtYTE2NS1mZTVjODYwNTI1ODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5Y2M1NDc2LTkwYmItNGI5Ny1hZTc3LWE3MTg1ZDgwNzkwMCI6WyJyZWFkIl19LCJleHAiOjE3NDQ1MTIzMjQsIm5iZiI6MTc0NDUxMTcyNH0.pcvkoMKB2MSCs1tGyR7FxyEVQdMXdmFGXWfZaKCUfo8&client=939bea68-e43c-4cde-a165-fe5c86052582&mode=fit","logoId":"19cc5476-90bb-4b97-ae77-a7185d807900","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Autana Help Center","sharedPortalName":"Autana Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Autana Help Center","sharedPortalName":"Autana Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c91480dd-b635-410e-96f1-ccc01ae1af25/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzliZWE2OC1lNDNjLTRjZGUtYTE2NS1mZTVjODYwNTI1ODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5MTQ4MGRkLWI2MzUtNDEwZS05NmYxLWNjYzAxYWUxYWYyNSI6WyJyZWFkIl19LCJleHAiOjE3NDQ1MTIzMjQsIm5iZiI6MTc0NDUxMTcyNH0.YNlv_hx7OQqclG-qRcdolaXf6iSIYRmSj6ePIdyhzP4&client=939bea68-e43c-4cde-a165-fe5c86052582&height=300&mode=fit","bannerMediaApiFileId":"c91480dd-b635-410e-96f1-ccc01ae1af25","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sat","projectId":10012,"serviceDeskId":2,"name":"Soporte Autana Tech","description":"<p>Welcome! You can raise a Soporte Autana Tech request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"26","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[6],"key":""},{"id":"25","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[5],"key":""},{"id":"18","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[5],"key":""},{"id":"13","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[2,4],"key":""},{"id":"16","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[4],"key":""},{"id":"24","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[2,5,6],"key":""},{"id":"23","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[3],"key":""},{"id":"12","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[4],"key":""},{"id":"10","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[2,3],"key":""},{"id":"11","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"20","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[3],"key":""},{"id":"19","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[6,3],"key":""},{"id":"14","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[4],"key":""},{"id":"21","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10466,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[2],"key":""},{"id":"15","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[2,4],"key":""},{"id":"28","name":"Medical ERP Support","descriptionHtml":"","callToAction":"Medical ERP Support","introHtml":"","icon":10540,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[9],"key":""},{"id":"29","name":"HIS Support","descriptionHtml":"","callToAction":"HIS Support","introHtml":"","icon":10539,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[8],"key":""},{"id":"27","name":"RIS-PACS Support","descriptionHtml":"","callToAction":"RIS-PACS Support","introHtml":"","icon":10538,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[7],"key":""},{"id":"17","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2,3],"key":""},{"id":"54","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10577,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"HIS"},{"id":9,"name":"Medical ERP"},{"id":7,"name":"RIS-PACS"},{"id":2,"name":"Common Requests"},{"id":3,"name":"Computers"},{"id":4,"name":"Logins and Accounts"},{"id":5,"name":"Servers and Infrastructure"},{"id":6,"name":"Applications"}],"orderMapping":{"7":[27],"8":[29],"9":[28],"2":[13,10,15,24,21,17],"3":[10,17,19,20,23],"4":[11,12,13,14,15,16],"5":[18,24,25],"6":[19,24,26]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzliZWE2OC1lNDNjLTRjZGUtYTE2NS1mZTVjODYwNTI1ODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1MTI5MjQsIm5iZiI6MTc0NDUxMTcyNH0.jziW28wYjwndtXx4WNsLjkeF8OAkJeNiZ3eMTNn-W2w","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"939bea68-e43c-4cde-a165-fe5c86052582","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10012,"form":{"name":"Medical ERP Support","descriptionHtml":"","callToAction":"Medical ERP Support","intro":"","instructions":"","icon":10540,"iconUrl":"https://roraima.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/28","calendarParams":{"firstDay":0,"date":"2025-04-12T22:35:25-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzliZWE2OC1lNDNjLTRjZGUtYTE2NS1mZTVjODYwNTI1ODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1MTI5MjUsIm5iZiI6MTc0NDUxMTcyNX0.H4aSMsGQ3Aq_z_LgIMUegsAUOsox5Rn-AcMQSrA8DHs","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"939bea68-e43c-4cde-a165-fe5c86052582","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=2&location=footer&xdm_e=https%3A%2F%2Froraima.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjOWYyMzg5NDgzMTA0MTJkNjdiOWU1ZjA5ODFmNTMwZDJlNmE0MGI0NDcyNzIwNzhkMjI3NTRkMTRkMTVlODYwIiwiaXNzIjoiMWU5MGJhNGQtM2ZmYS0zMzdmLThkYjAtNjdjMWVkYmM2MmE5IiwiY29udGV4dCI6e30sImV4cCI6MTc0NDUxMjYyNSwiaWF0IjoxNzQ0NTExNzI1fQ.Y7xN_o9o0__no7y-DTGizKSJpd3wZkUwqub1ENgTkOg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjFlOTBiYTRkLTNmZmEtMzM3Zi04ZGIwLTY3YzFlZGJjNjJhOSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9yb3JhaW1hLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3JvcmFpbWEuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0FUIiwiaWQiOiIxMDAxMiJ9fX0sImV4cCI6MTc0NDUxMjYyNSwiaWF0IjoxNzQ0NTExNzI1fQ.DecSL-6SY-GwpPjypHr3g-s6lIx6HTYTeuAy2Ih0SFQ\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://roraima.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://roraima.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SAT\\\",\\\"id\\\":\\\"10012\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SAT\\\",\\\"project.id\\\":\\\"10012\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"28\\\"}\",\n \"timeZone\":\"America/Santo_Domingo\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://roraima.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}